Arleb delivers artworks worldwide by using specialized carriers. The artworks are insured during transport. Note that most canvases, and especially those with large dimensions, are unmounted before being shipped. When the artwork arrives at its destination, you simply re-frame or re-stretch it with the help of a local art handler or framer, which on average will cost you less than shipping the artwork ready-to-hang. This method is also much safer for the artworks in transit.
Once we receive your initial order, you will receive an email within 48h (during working days) from Paypal services and under the name of “The International Center of Bethlehem” – one of Dar al-Kalima University centers – with the final price that will include the cost of shipping – and extra packing cost if required, depending on the artwork – as well as a link to complete the payment. You can pay by credit and debit card, or PayPal. The processing of orders and shipping usually take up to 14 days to be completed, however, we may experience some delay in light of Covid-19.
We will then wait for your payment in order to proceed with the shipping process. You will be provided with a tracking number for the shipment.
In the unfortunate event that your order arrives in less than satisfactory condition and you wish to make a return, simply take a digital photo of the item and of the shipping packaging it arrived in, then attach the photos to an email and send it to [email protected]. In addition, include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. We will assist you with all aspects of the return.
You have 14 days to make the return. Once we receive the artwork back in perfect condition, we will issue you a full refund. Items must be returned via a trackable and insured shipping carrier and the tracking information must be provided to [email protected].
Arleb by Nabad will pay for the cost to return your purchase to the artist up to a maximum of $50 USD. You will be responsible for return shipping costs over $50 USD.
All returns must include original packaging and the customer is required to pay for shipping insurance.